Frequently Asked Questions
General Questions
WHAT IS RUNLY?
Runly is an independent Australian running brand designing & creating innovative running vests, running belts and other running products.
We're based in Melbourne, Australia. You can read more about our story here.
ABN: 37 638 530 686
WHEN WAS RUNLY CREATED?
Runly was formed in 2021 by our Founder, Robbie.
It was a story of how a simple idea to carry life-saving medication on runs turned into a product, and business.
IS RUNLY AN AUSTRALIAN COMPANY?
Yep - you bet!
We're an Australian registered company with an ABN and ACN.
All of our products are designed in our studio right here in Melbourne.
Our vests are worn by Aussie runners across Australia. And now, we're fortunate enough to be growing Runly beyond Australia and plenty of runners are now choosing Runly from New Zealand, UK, US, Asia & Europe.
Orders and Returns
HOW DO I PLACE AN ORDER?
You can place an order online safely and securely through our website.
We use a global website system called Shopify which is incredibly safe and secure.
Occasionally you can also find us at running events where we setup a small pop-up. You can see our list of upcoming events here.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you need to cancel or change your order, please contact us immediately.
However, our warehouse team is so super efficient we cannot guarantee that it can be cancelled or changed before being dispatched.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept debit/credit card, PayPal, Afterpay and Zippay.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
Our founder, Robbie, takes charge of customer enquiries as he wants to personally ensure every runner has the best experience with us.
If you have an enquiry or want to get in touch, tap here to contact us.
WHAT IS THE RETURNS POLICY?
We have a 30 Day Happy Runner Guarantee. You can read more about our returns & exchange policy here.
HOW CAN I START A RETURN?
Simply contact us here to start a return.
SHIPPING & DELIVERY
HOW MUCH IS SHIPPING?
In Australia and NZ shipping is free over $50.
Shipping for UK, USA and the rest of the world is just $7.99 AUD for global delivery (around $5.2 USD).
HOW LONG DOES IT TAKE TO SEND AN ORDER?
Whilst we work hard to ensure all orders are sent out within 24 hours, during busy periods i.e launches, sales, Christmas etc, this may be extended to 48 hours.
Once your order has been dispatched you will receive an email with the tracking information.
Note: Pre-order dispatch time is different and the delivery time is usually noted on the product page.
EVENTS & POP-UPS
DO YOU HAVE POP-UP EVENTS?
Yep, we try to get to as many events as we can so that we can showcase our products and connecting the legendary running community.
You can see a list of our upcoming events here.
AM I ABLE TO BUY PRODUCTS AT EVENTS?
Yes, for sure.
Note that we only accept debit/credit card at events. Stock we bring along is subject to availability.
You're more than welcome to try on running vests and running belts at events - that's why we're there!
WARRANTY
DO YOUR PRODUCTS COME WITH A WARRANTY?
Yep!
We have a 1-year manufacturer's warranty on all products which includes major defects, but not general wear and tear.
You can read more about it here.
WHICH PRODUCT IS RIGHT FOR ME?
ARE YOUR PRODUCTS SUITABLE FOR BEGINNERS?
Our products don't know if you're the fastest person on earth or the slowest. It doesn't matter.
They're made for runners. That's you.
Rest assured that Runly running vests, hydration packs and running belts are worn by both professional runners and absolute newbies alike.
I JUST NEED SOMETHING TO HOLD MY PHONE AND KEYS.
Cool! We hear ya'.
You need something simple and slimline.
We would recommend either our Original Running Vest, or our Glide Running Belt - it's a matter of preference as to whether you prefer a vest or belt.
View the full collection here.
I NEED TO CARRY WATER ON MY RUNS.
We got you covered.
Our Runly R700 Hydration Vest is our best-selling product and easily carries 2.9L of water with plenty more space leftover for required gear, spray jackets, snacks, gels, keys and much more.